Returning goods

You may return goods that are unused and in their original packaging within 14 days after you received them.

Goods made to a customer's individual specification cannot be returned unless they are defective.

Defective or wrong goods

If you received a defective item or not the item you ordered, contact us as soon as you notice it, with photos and the order number. We will replace the item or refund the money.

How to return

Write to us or call, give the order number and tell us what you want to return. We will explain how to send the goods back.

Refunds

An order paid by card is refunded to the same card. An order paid in cash or by bank transfer is refunded by bank transfer to the account you tell us.

We refund after we have received and checked the returned goods (for a cancelled order that was not yet sent, immediately). After we send the refund, the time until the money is on your account depends on your bank and is usually a few business days.

Cost of the return

The cost of sending goods back is paid by the customer, except when the goods are defective or we sent the wrong item.